Frequently Asked Questions

Shipping, Returns & Order

  • How long will it take to get my order?

    • Our shipping and handling time can take anywhere between 3-15 business days. When your item is shipped you will receive a tracking number.

 

  • Where’s My Order?

    • If you received an order confirmation email, you can use the order number to check if your order has been shipped. 

 

  • How much does shipping cost?

    • Shipping is based on weight and can vary due to distance. You can also choose to expedite your order if you wish to receive your items sooner. You can view all shipping methods and costs by entering your address prior to placing your order.

 

  • Can I return my item or get a refund?

    • Returns and refunds are conducted in the following manner:
    • If your CharCharms product is broken or defective upon arrival:
      • If you wish to return it for this reason, you must send an within 3 days of receiving your product with a photo to info@charcharms.com  We will issue a refund or replacement once we receive your product back.
    • For other items, we will accept returns or exchanges of unused, undamaged, unopened or defective merchandise for a store credit (CharCharms E-Gift Card) within 14 days from the date your order was delivered. 
    • Customer is responsible for return shipping expenses. 
    • Hooks are NOT ELIGIBLE for returns. Our hooks are custom made which means when you place an order, they are handmade for you. for this reason, we cannot accept returns if you ordered the wrong hook. 
 

  • Do you offer exchanges?

    • We do not offer exchanges at this time, but feel free to contact us to return your item for a full refund.

 

  • I received an order with missing or incorrect items

    • We apologize for the mix-up. We’ll be happy to get this resolved for you! Submit a request here, and we’ll get you taken care of.

 


Products 

  • How do I remove the hook?

    • You can remove the hook by peeling it off. If you are having some struggle you can push a credit card/gift card behind the hook to loosen one edge and pull it off. 

 

  • What kind of water bottles will this work on?

    • CharCharms hooks can stick onto almost any water bottle. Bottles must have a hard and smooth surface. Surfaces that our hooks will stick to are metal, plastic, glass, ceramic and more. This is a common list of water bottles that our hooks work on:
    • Hydroflasks, Starbucks tumblers, Yeti, Ello, Contigo, Zulu, Klean Kanteen, HydroJug, CamelBak

 

  • Is the sticker reusable?

    • The sticker is not reusable, but we recommend purchasing a 2 or 3 pack of hooks incase you want to switch water bottles. 

    • You can remove the hook by peeling it off. If you are having some struggle you can push a credit card/gift card behind the hook to loosen one edge and pull it off. 

 

  • Will the sticker damage my bottle?

    • No. The hook can be removed with NO RESIDUE. No sticky mess and no marks or effects on water bottle color. 
    • You can remove the hook by peeling it off. If you are having some struggle you can push a credit card/gift card behind the hook to loosen one edge and pull it off. 

 

  • What type of adhesive do you use?

    • Our adhesive is an acrylic double sided tape. It is not affected by water or heat and can be removed without leaving residue on your bottle. 

 

  • Can I machine wash my bottle with charms on?

    • Yes! When you are ready to wash your bottle, take off all the charms and leave the hook attached. You can hand wash your bottle or use the dishwasher (on the top rack). For longer product life, we recommend washing your bottle by hand when you have your CharCharms hook on it. 

 

  • How strong is the hook?

    • Our hooks are very strong! They can hold a DOG! No but seriously, the hooks can hold several pounds of accessories with no wear on the adhesion to your bottle. 

CharCharms Hook Strong Holding a Dog

 

  • Do the accessories *clink* against my water bottle?

    • If you are concerned with any noise coming from the water bottle accessories, we recommend purchasing accessories that are made from fabric, rubber or fur. Some great options are the chapstick holders, rubber charms, and pompoms! 
    • Charms like the beads and metal initial charm might make slight *clinking* noises if you have a metal water bottle, but is usually not very noticeable. 

 

  • I broke my hook

    • If you break your hook we recommend ordering a new one. We are not responsible for hooks or charms broken because of customer handling. 
    • You can remove the hook by peeling it off. If you are having some struggle you can push a credit card/gift card behind the hook to loosen one edge and pull it off. 

 

  • Is this product patented?

    • Yes, we have filed a patent for the idea & product

 

Collaboration Inquiries 

We would be happy to do a collaboration with you! As our business grows we understand partnerships and collabs are an important part of growth. Please contact our CharCharms Team (support@charcharms.com) with your information and inquiry. 



Wholesale Inquiries 

We’re so happy that you’re interested in helping us share our products with the world! 

We would love to work with you to get our products onto more water bottles. Please contact our CharCharms Team (support@charcharms.com) with your information.